Terms and conditions

1. Introduction

Welcome to Ergonomicon (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website (ergonomicon.eu) and the purchase of our products. By accessing our website and making a purchase, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Definitions

  • “User” refers to any visitor or customer using our website and services.

  • “Services” refers to the e-commerce platform, products, and customer support offered by Ergonomicon.

  • “Supplier” refers to third-party vendors providing products that we sell.

  • “Personal Data” refers to any information that can identify a user as per GDPR.

3. Company Information

Business Name: Ergonomicon
Legal Entity: [Your Registered Business Name]
Registered Address: [Your Company Address]
Company Registration Number: [Your Business Registration Number]
VAT Number: [If applicable]
Email: [Your Contact Email]

4. User Obligations

  • Users must not misuse our website, attempt fraud, or violate any applicable laws.

  • Account creation (if applicable) must involve accurate and truthful information.

  • Users agree not to reproduce, distribute, or exploit our content without permission.

5. Products and Services

Ergonomicon sells high-end ergonomic office equipment through dropshipping. Our products are sourced from third-party suppliers, and delivery times may vary depending on supplier location.

6. Orders and Payment

  • All orders are subject to availability and confirmation of payment.

  • We accept payments via [List Accepted Payment Methods].

  • Prices are listed in EUR (€) and include applicable taxes unless stated otherwise.

  • Orders may be canceled before shipment. Once shipped, the return policy applies.

7. Shipping and Delivery

  • We ship to EU countries. Additional fees may apply for international shipping.

  • Estimated delivery times range from X-Y business days, depending on the supplier.

  • Customers are responsible for ensuring the correct shipping address is provided. We are not liable for lost or delayed shipments due to incorrect addresses.

8. Right of Withdrawal (EU Consumer Protection Law)

  • Customers have the right to withdraw from a purchase within 14 days of receiving the product, without providing a reason.

  • To initiate a return, contact us at [Your Contact Email] with your order details.

  • Returned products must be in original condition and packaging.

  • Refunds will be processed within 14 days of receiving the returned product, excluding shipping costs.

  • Return shipping costs are the responsibility of the customer, unless the product is defective.

9. Warranty and Liability

  • Our products come with a minimum 2-year warranty, as required by EU law.

  • Warranty claims must be submitted with proof of purchase.

  • We are not responsible for damages caused by misuse, neglect, or modifications.

10. GDPR and Data Protection

  • We comply with the General Data Protection Regulation (GDPR).

  • We collect and process personal data such as name, email, address, and payment details only for order fulfillment and customer support.

  • Customers have the right to access, modify, or request deletion of their data. Contact [Your Contact Email] for inquiries.

  • We do not sell or share customer data with third parties, except for essential services (e.g., payment processors, logistics providers).

  • Our Cookies & Tracking Policy is available [link to cookie policy].

11. Intellectual Property Rights

  • All content on our website, including text, images, and branding, is owned by Ergonomicon and protected by copyright and trademark laws.

  • Unauthorized use, reproduction, or distribution is prohibited.

12. Third-Party Links Disclaimer

  • Our website may contain links to third-party websites. We do not endorse or take responsibility for their content, services, or privacy policies.

13. Affiliate Disclosure

  • Some links on our website may be affiliate links, meaning we earn a commission if you purchase through them. This does not affect the price you pay.

14. Force Majeure

  • We are not liable for any failure to perform obligations due to unforeseen events, including but not limited to natural disasters, supplier failures, strikes, or government actions.

15. B2B Purchases

  • If a purchase is made by a business (B2B transaction), consumer protection laws may not apply, including the right of withdrawal.

16. Limitation of Liability

  • We strive to ensure product accuracy and availability, but we do not guarantee that all information on our website is error-free.

  • Ergonomicon is not liable for indirect damages, loss of profits, or other economic losses resulting from product use or delayed deliveries.

17. Changes to Terms

  • We may update these Terms periodically. Changes will be posted on our website, and continued use of our services implies acceptance of revised Terms.

18. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Sweden and the European Union.

  • Disputes shall first be attempted to be resolved amicably. If unresolved, they will be handled in Swedish courts.

  • Consumers may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

19. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
Email: [Your Contact Email]
Phone: [Your Contact Number]
Address: [Your Company Address]

Scroll to Top